Online marketplaces might be the answer to Africa's unemployment problem

01 April 2019 Consultancy.africa

Unemployment has been one major barrier to economic growth in Africa, although the expanding economy of online services in the region is facilitating entirely new expansive job markets, according to a new report from global management consultancy Boston Consulting Group (BCG).

The firm’s analysis is based on the rapid emergence of a number of new ventures that it terms as “online marketplaces,” including global mobility solutions such as Uber, Souq, Thundafund, Travelstart, as well as local initiatives such as Jumia. The advent of such ventures has caused mixed reactions within Africa.

Some have argued that Uber and other ecommerce solutions have eaten into the markets of more traditional businesses across the continent, leading to more unemployment and the collapse on the indigenous business environment. BCG’s report has countered these claims, stating that these ventures contrarily create greater opportunities for employment.

Online marketplaces and a virtuous cycle of economic growth

In essence, these ventures not only offer the opportunity to engage on a voluntary basis, but also offer higher pay, a better quality of life and more flexibility in working conditions. The ventures also create interconnectivity with other African economies, which is lacking with traditional indigenous businesses.

As per the report, this interconnectivity offers wider and more sustainable benefits, and ensure that economic development in Africa is not only concentrated in some of the continent’s largest economies, but also spreads to regions that have thus far been left out of the economic arena.

“In much of Africa, where the retail sector and formal labor markets remain underdeveloped, the potential downsides of the rapid expansion of online marketplaces are negligible—and the potential gains significant,” says the report.

Online marketplaces and small enterprises

The firm’s claims are backed up by figures from its own analysis, which predicts that online market places have the potential to generate as many as 3 million new jobs in Africa by as early as 2025. These jobs fall in a range of domains, including delivery services, retail and hospitality.

In addition to generating greater employment, the new economic arenas could also boost economic activity across the region, primarily by making the movement of goods and services more efficient and more expansive in its geographic scope, and consequently increasing consumer expenditure.

Nevertheless, the emergence of such venture is not enough in itself to bring about the potential change. The report asserts that enabling government policies are crucial to ensure that these businesses have the regulatory and fiscal room to expand. To this end, the firm suggests a three-part solution going forward.

Obstacles for Africa's brick and mortar sector

The three areas of focus proposed include the collaboration between the public and private sectors across the continent, the free exchange of resources across borders, and investment in developing the appropriate technological architecture required in the business models of various online marketplaces. According to BCG, a lot of work remains to be done in all these domains.

“The low level of online marketplace usage across Africa means that considerable work must be done at many levels to ensure that these platforms fulfil their potential to become an important source of new jobs. This promise relies on the ability of the private and public sectors to come together and collaborate to create the right digital environment. Instead of being seen as forces of chaotic disruption, online marketplaces should be allowed to develop in an environment that is designed from the outset to bring economic and social benefits to all,” says the report.

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Market trends that are emerging in a post-digital African economy

15 April 2019 Consultancy.africa

The discourse is now moving to a post-digital world, where the differentiating factor among a sea of digitalised firms will become the capacity to deliver personalised services based on individual customer needs – among other things – according to a new report from global management consultancy Accenture.

Businesses in Africa have been navigating a period of rapid digitalisation recently. The continent is set to have as many as 1 billion internet connections over the next two years, which means that the population is set to be wired in. The business environment has been looking to capitalise on this digital market.

While the bigger firms have been quick to adopt digital technology within their operations, smaller businesses were initially weary due to the high costs involved in digital transformation. Nevertheless, a number of these firms are realising the value of digital integration, and Accenture is looking towards the next step.

As per a new report from the firm, most businesses are on their way to digitalisation, which is restoring a certain uniformity to the market. In this context, digitalisation is no longer the differentiating factor. Businesses must now focus on developing mechanisms for customer relationships, among other enhancements.

Market trends that are emerging in a post-digital African economy

The technology that will take centre stage in the new scenario includes distributed ledger technology, artificial intelligence, extended reality and quantum computing (DARQ). Such technologies allow firms to “reimagine entire industries”, as per the firm’s analysis, and nearly 90% of firms are already experimenting with such technology.

Another key trend that is emerging in the post-digital world is the need for cyber security. According to Accenture, cyber security is no longer an individual effort from companies, but must be a collaborative effort across all stakeholders in any given sector that has digitally integrated.

“Ecosystem-driven business connections increase companies’ exposure to risks. Leaders recognise that just as they collaborate with entire ecosystems to deliver best- in-class products, services, and experiences, security must join that e­ffort as well,” says the firm.

“Technology is creating a world of intensely customised and on demand experiences, and companies must reinvent their organisations to find and capture those opportunities as they come,” adds the firm, urging that meeting customer needs is now more about speed than about service.