Headway Consulting to begin training and consultancy for ITIL 4 in Namibia

29 March 2019 Consultancy.africa 2 min. read
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Windhoek-based IT services consultancy Headway Consulting is set to offer training and consultancy in the Information Technology Infrastructure Library 4 (ITIL 4) domain, having recently launched the ITIL Foundation’s latest product to enhance technology delivery in  the Namibian market.

Headway Consulting has been the primary provider of ITIL-related services in Namibia in recent years. ITIL is essentially a cluster of operational capabilities that allows for the management and delivery of IT services and the overall alignment of organisational goals with IT architecture.

Last year, the firm held an ITIL training session amongst organisations from a variety of sectors in Namibia, hailing from the private and the public domains. Some participants include the Ministry of Mines and Energy in Namibia and financial services institution Letshego.

Headway Consulting to begin training and consultancy for ITIL 4 in Namibia

The firm has repeatedly emphasised the importance of ITIL, and asserted that attendees of its training sessions were firms that recognised the need to implement proper digital alignment, particularly as the business environment across Africa races to integrate Industry 4.0 technology.

“Both profit and non-profit organisations as well as Government departments realise the need for these processes to be aligned, and how this can be beneficial for the organisation as well as the employees,” explained Headway Consulting’s Managing Director Jan Coetzee at the time.

The firm will now offer more training and integration programmes, primarily to market ITIL 4, which is the latest in IT architecture technology. The latest version will facilitate more efficiency and speed in digital transformation processes across the country, particularly once Headway familiarises the staff with it functions.

Commenting on the latest version, Jan Coetzee said, “ITIL 4 delivers a whole new level of training and certification for Namibians and Namibian organisations. Delivering quality service delivery based on tech-driven best processes and best practises from around the world.”