Headway holds ITIL training session with candidates from various sectors

31 July 2018 Consultancy.africa 2 min. read

Windhoek-based information and Communication Technology (ICT) consulting firm Headway Consulting has held a training session with members of a number of key institutes in Namibia, including the Ministry of Mines and Energy and Letshego Bank. The training pertained to the Information Technology Infrastructure Library (ITIL) Foundation. 

Perhaps amongst the most pertinent concepts in the world today, ITIL is a cluster of operations that pertains to the IT services management (ITSM) domain, essentially informing the practice of aligning an organisation’s goals with its IT infrastructure. ITIL stretches across various stages of ITSM, each of which is described in one of five volumes published under ITIL.

The domain also lies well within the area of expertise of ICT consultancy Headway Consulting. The consulting firm covers a broad range of services within the ICT domain, including governance & management, strategy formulation, project & portfolio management, service management, and training.

Headway holds ITIL training session with candidates from various sectors

For the last of these, the firm has received accreditation to offer training for COBIT – a good-practice framework for the ITSM sector – as well as ITIL. Leveraging this latter accreditation, Headway has held an ITIL Foundation training session with members of Namibia’s government and private sectors alike.

The firm describes ITIL as one of the most credible set of practices globally, allowing for a basic structure and foundation upon which to build IT architecture, including investments in automation and other technologies that are gaining momentum across the country and the continent.

According to Headway, organisations that participated in the session are those endowed with vision of where the market is going. “Both profit and non-profit organisations as well as Government departments realise the need for these processes to be aligned, and how this can be beneficial for the organisation as well as the employees,” said Managing Director at Headway Jan Coetzee.

“It is fantastic to see these candidates embrace ITIL and get their certification. It fills me with confidence to see local companies and organisations taking service delivery and business and management improvement seriously. High level and high quality service delivery for stakeholders starts with having the right processes in place,” he added.